Assistant Store Manager
Location: North Oxford – North Parade Avenue
Hours: Full-time or part-time
About the Role
This is a hands-on role for someone who enjoys retail, people and creating an inviting shop environment. We are looking for someone who enjoys being involved in all aspects of the store – from welcoming customers and helping them discover their new favourite product, to replenishing displays, supporting the team, preparing for events and noticing the small details that help create a great in-store experience.
Working alongside the founder and wider Gilded of Oxford team, you will help manage the day-to-day running of the store, support the retail team and make sure customers receive warm, knowledgeable and attentive service.
Full-time or part-time available; we are open to discussing a working pattern that suits the right candidate.
Responsibilities
- Helping manage the day-to-day operation of the Oxford shop.
- Providing warm, knowledgeable and thoughtful customer service.
- Supporting and supervising other members of the retail team.
- Taking responsibility for the shop.
- Opening and closing the store when required.
- Maintaining high standards of visual merchandising and presentation.
- Making sure products are replenished and displays remain attractive throughout the day.
- Monitoring stock levels and communicating replenishment needs effectively.
- Receiving and organising deliveries.
- Helping maintain accurate stock records.
- Processing sales, returns and exchanges.
- Supporting seasonal launches, promotions and in-store events.
Requirements
We are looking for someone who genuinely enjoys looking after customers and takes pride in creating a store that people enjoy spending time in.
Essential
- Friendly, confident and comfortable speaking with a wide range of customers.
- Reliable and able to take responsibility.
- Good understanding of stock processes, scheduling, working with suppliers and other admin processes.
- Highly organised.
- Attentive to detail.
- Comfortable giving direction and supporting other members of the team.
- Proactive.
- A clear communicator who keeps the wider team informed.
- Previous retail experience or equivalent.
Helpful but not essential
- Previous experience supervising or managing others.
Most importantly, we want someone who gradually develops genuine ownership of the store; someone we can trust to make good day-to-day decisions, solve small problems independently and keep things moving without waiting for approval at every stage.
About Us
Gilded of Oxford is an independent stationery and gifting company based in Oxford. We design distinctive products for readers, writers and thoughtful everyday use, drawing inspiration from Oxford’s long relationship with books, libraries and learning.
We are currently growing across retail, wholesale and online, with customers in both the UK and US. Our Oxford shop is an important part of the business: it is where customers discover our products, where we learn what people respond to, and where we bring the Gilded of Oxford brand to life.
That’s why we are looking for an Assistant Store Manager to help us run the shop and deliver an excellent experience for everyone who visits.
Job types: Full-time, part-time, permanent
Work location: In person
To apply
Please send your CV together with a few sentences telling us why this role interests you and a little about your previous retail experience to hello@gildedwords.com.